Community and family health are often under pressure from many different directions in our modern day to day lives, and this can lead to complex issues if untreated. You can support and advocate for family welfare, community health, employment, and disability services.
The Diploma of Community Services (Case Management) is a professional accreditation that focuses on the skills required for the community services sector.
Our teaching will prepare you to confidently handle multiple responsibilities, including implementing service programs, evaluating and assessing client needs, and coordinating referral processes.
Your learning will equip you to communicate effectively and advocate on behalf of clients, employ counselling techniques, work one-on-one and in groups, complex assessment and referral, implement community development strategies, and understand the impacts of sociological factors on clients.
You can take this course as an entry pathway into the care/support industry.
This course is designed for people who are keen in promoting social justice and maximise human potential.Graduates of this qualification will connect people with services using a person-centred approach and strive to make a positive impact in people’s lives. This qualification will provide the following skills:
Other skills you’ll acquire include advocacy, project management and group work.Professional experience in a community service setting will provide you with useful practical experience as part of your training.
Face to Face
Face to Face
Face to Face
|Amount of Training :||1400 Hours|
|AQF Level :||5|
|Course Delivery :||Blended|
|Campuses :||Melbourne, Sydney, Perth|
|IHNA Policies, Procedures & Forms|
|Check this course currency on the National Register of VET|
IHNA (Institute of Health and Nursing Australia) is one of the best places to study DIPLOMA IN COMMUNITY SERVICES. The trainer Simmy is extremely helpful and knowledgeable, I recommend IHNA.
It was an amazing experience to Study with IHNA . The staff and students were really encouraging and supporting. I really enjoyed my course and we had an amazing Educator Simmy who explain us everything in details .
There are confusions at the beginning of the course but a supportive and understanding trainer makes a great difference in the learning process. I think I was lucky to join Simmy’s class as I enjoy her style of teaching.
I have loved doing my diploma of community services with institute of health and nursing. My teacher is so supportive and understanding, she really makes learning fun and keeps her students interested in learning. I can’t wait to finish but will also be sad to finish up.
My experience with online learning was good with the help of My instructor Simmy. Initially I had some problems with learning materials but Simmy solved on time and always helpful with studies where I felt some problem she always helped so all about good experience with Simmy and IHNA management.
warm regards,S2021753_Laljeet Mahal
I was interested to join Diploma Course and joined with another Organization but it was horrible and finally force to quit the course. But my friend informed me that IHNA organizing Diploma Course in Case management. Really, I am enjoying this course because there is plenty of materials and proper system of assignments. Centre of the attraction is our educator Mrs Simmy Goyal because she is helping on every hurdle facing in our Course. This is my second course doing with IHNA, it’s really amazing students’ hub which include everything. Really enjoying course on my busy life.
I am currently student of semester 3 of Diploma of Community Services (case management). I can proudly say that the trainer Simmy Goyal is very supportive and guide me throughout the course. I had a quality time in the online class in which I have learnt a lot about case management, counselling and so on topics in this course. I like a lot the assessment procedure of IHNA which is thorough and quick. The simulation task especially role plays and presentation helps me to provide an idea about how to work as a case manager in any organisation. I am highly thankful to the whole team of IHNA.
I started diploma in social service with the intention of changing my career stream from engineering to community service. I am very much happy to have selected IHNA for the same as the study program and its timings are very flexible and easy to follow. The course material is also very much practical and knowledgeable with real time scenario practices and exercises. With respect to my educator; Simmy Goyal has been very helpful, patient and cooperative throughout the course tenure and still continues to support me with any difficulty faced with assessment works.
I found this course Diploma of Community Services really interesting to study. In this course we gained the knowledge about how to communicate with clients and how to manage the case plan etc. It was so challenging but also so interesting to study like it. I am so glad I choose studying in IHNA. The staff in school were so helpful, they had arranged work-placement for me efficiently. It was a very good experience to apply all my knowledge which I had learned from IHNA.
I love studying at IHNA because of their caring and understanding nature. They really want their students to pass and succeed in life by providing assistance where needed. They consider any circumstance and difficulty that a student is going through and provide a strategy of how to go around your circumstance and manage to be up to date even if it means one on one assistance from your lectures. I received so much help from Tracey my lecture and I am grateful. If you are thinking of studying, join IHNA, they are the best.
I started studying at IHNA in March 2020. I started my Cert IV in Ageing Support, unfortunately my class mates and I were only able to attend the campus for 2months, then Melbourne went into lockdown and the classes were done online through Microsoft teams. I was a bit concerned about this change at first (from face to face to online classes), but luckily my trainer was very supportive, finding various ways to make the online classes as interesting as possible, she also provided a lot a support, not only knowledge base support but also emotional support due to the difficult times we were all going through (lockdown, isolation, etc.) I managed to complete my Cert IV, did my placement and fortunately got a job in an Aged Care Facility. I then decided to pursue further studies with IHNA. I am now completing a Diploma in Community Services (Case Management). The Diploma is also conducted online. My current trainer is also very supportive and helpful. She finds the best ways to make the class interesting. Providing us with a lot of additional readings and sometimes videos related to our modules. Our trainer also provides us with a lot of flexibility. The trainers support us a lot, they help us on our assessments and we feel welcomed to ask questions. IHNA helped me in developing new skills, and learn new things about myself that I did not know before. My first course at IHNA, Cert IV in Ageing Support, offered me the opportunity to work in an Aged Care Facility. During my first day of work at this aged care facility, my colleagues were very impressed by the knowledge that I already had about how to provide care. One of the modules that really touched me in my Cert IV Ageing Support was the one about Dementia. I work with people with dementia at work, and what I learned during my course is really helpful to me in knowing what to expect, how to react, what to do, how to help someone leaving with dementia. The course I am currently enrolled in, Diploma of Community Services, helped me in better understanding others, how to work as a team more efficiently, the importance of cultural diversity, how to plan a project, etc. All the modules are in some ways related to my current job situation which is also very helpful. I still have some months left before finishing my Diploma so I know that I am going to learn more. In overall, I am very pleased to be a student at IHNA and would absolutely recommend it to people seeking further studies. Tracey is a very good teacher. She is always available whenever we need extra support. We can see her passion and dedication about her job through her teaching skills. I am really satisfied with my trainer this year.
My experience studying Diploma of Community Services (Case Management) at IHNA has been amazing. As I had no previous experience in Community Service, the structure of the course was easy for me to follow and build on my knowledge. The online aspect of the class also helps with a good work-study-life balance, since this is especially important to me as an international student. I can study in the comfort of my own house, while reaping the full benefits of a classroom with collaborative and dynamic discussions. You can access all information, videos, references and assessments easily on the Student Hub. The units in the course were useful and informative. There is assessments and group work relevant to the real workplace. We learn not only theory but also practical knowledge that be utilized in the industry. Units such as Diversity teach us a lot about how to be inclusive and open, and how to communicate with people from different walks of life. While units such as Work Health and Safety teach us regulations and polices. Personally, the focus on diversity and differing values and beliefs and how we can navigate our work as community service workers based on empathizing with this was one of the key skills I learnt. In addition, I have learnt a great deal about Australian law, regulations and policies. It was also all encompassing and I feel like we did not miss out on any skill or knowledge. Work placement is another great part of this Diploma. Through our work placement, we get real life work experience that may even lead to paid jobs in the industry. IHNA and our student placement officers organizes our placement, so we do not need to worry about finding one. This is especially helpful if you are new to community service, or if you are struggling to find a placement. This can give you a head start in the industry. My placement in disability was a great experience and without it I would not have learnt so many skills. My trainer, Tracey Carli, is also extremely helpful and understanding to us. She gets us through assessments and units with focus on our understanding and knowledge. She has always been there to answer our questions, even in after work hours. This has further added so much value to my education here since we have a teacher who actually cares about us. My overall experience with IHNA and my trainer and classmates has been positive and added to my growth professionally.
16 Units are required for the award for this qualification including:
|CHCCCS007||Develop and implement service programs|
|CHCCOM003||Develop workplace communication strategies|
|CHCDEV002||Analyse impacts of sociological factors on clients in community work and services|
|CHCDIV003||Manage and promote diversity|
|CHCLEG003||Manage legal and ethical compliance|
|CHCMGT005||Facilitate workplace debriefing and support processes|
|CHCPRP003||Reflect on and improve own professional practice|
|HLTWHS004||Manage work health and safety|
|BSBPMG522||Undertake project work|
|CHCCCS004||Assess co-existing needs|
|CHCCDE012||Work within organisation and government structures to enable community development outcomes|
|CHCCSL002||Apply specialist interpersonal and counselling interview skills|
|CHCCSM004||Coordinate complex case requirements|
|CHCCSM005||Develop, facilitate and review all aspects of case management|
|CHCCSM006||Provide case management supervision|
|CHCDEV001||Confirm client developmental status|
Students completing this qualification can further their studies and go on to do:
Student gets 1 year full credit into IHM’s Bachelor of Social Work on completion of Diploma of Community Services
The jobs can be wide and varied including being a:
In partnership with Murdoch University we offer a direct entry into:
The total tuition cost for domestic students for the CHC52015 – Diploma of Community Services (Case Management).
|Victoria||If the student is eligible, for Government funding, student pays: $0|
|Western Australia||If the student is eligible, for Government funding, student pays: $1,514.70 If holds valid concession student pays $448.80|
|New South Wales||Check with us for Domestic Scholarships|
*This training is delivered with Victorian and Commonwealth Government Funding
*The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees
*This training is delivered with Western Australian and Commonwealth Government Funding
*Over 50 years of age? Speak to our team to avail 50% course fee scholarship.
|Melbourne (CBD) Campus
Level 5 & 6, 131 Queen Street, Melbourne, VIC – 3000, Australia
|Melbourne (Heidelberg) Campus
597-599, Upper Heidelberg Road, Heidelberg Heights, VIC – 3081, Australia
Level 2, 12 St Georges Terrace, Perth, WA – 6000, Australia
Level 7, 33 Argyle Street, Parramatta, NSW – 2150, Australia
(Blended: online real time theory tutorials with on campus skills training in a simulation environment)
The course is provided through Face to Face or blended mode of delivery. It will be delivered over 1400 hours including theory, self-paced structured e-learning, simulation training (120 hours) and 400 hours of work based training/ professional experience placement (PEP).Besides the above structured learning, students are advised that they will be required to do unstructured learning as assigned.
The simulation training is for review of the learning activities, practicing communication, work based skills, management skills and to undertake other assessments e.g.: group presentation/individual presentation.
20 contact hours will be delivered through synchronised online learning which includes on- campus simulation based training and Professional experience placement.
Besides the above structured learning, students are advised that they will be required to do approximate 10 hours per week of unstructured learning.
The delivery mode is subject to your eligibility to access state funding requirements and other conditions, please contact our admissions consultants to know more.
Students are required to attend 20 contact hours per week physically at the campus and professional experience placements.
Additional Requirement for professional experience placement (PEP)
IHNA highly recommends students to complete the immunisation process before the PEP start date as some facilities will not provide placement to students without Immunisation.
Our approach is to collect evidence on whether the student can perform to the standards of the workplace. This is based on the relevant unit of competency, and you’ll find these tools being used:
With RPL we assess your competency based on formal, non-formal, informal learning or direct work experience based on the required skills of the course.
We use CT where you’ve completed units of study at another TAFE College or Registered Training Organisation that meet the requirements of another course. We grant credit according to the Certification, Issuing, and Recognition of Qualifications and Statements of Attainment. Assessing a CT is free.
If you’re eligible for RPL or CT you may be able to complete the course in a shorter duration with reduction to total course fees. Check your eligibility with us.
L – Portfolio is a collection of work, skills and interests (evidence) in an electronic format that showcases learning and experience over time.
When you think about your L-Portfolio and the types of evidence that it contains, it is important to think carefully about its purpose and intended audience.
Your L-Portfolio may contain all or some of the following:
Recognition of Prior Learning application:
Our RPL tool is in the form of an L-Portfolio, and allows students to put on record all their life experiences, interests and skills. Not only will their academic achievement be listed out, but also any life experiences that could potentially be taken into account for extra credit as Recognition of Prior Learning. For instance, an individual who has taken care of his or her bedridden parent has already gained valuable caregiver experience, which could be chalked up against practical expertise and added to their resume.
This L-Portfolio could be sent to employers when applying for work, to universities while applying for extra credits through RPL, or in any other ways to market their expertise.
Showcase/Professional L Portfolios
These L-Portfolios are used as a way to demonstrate (showcase) the highlights of a student’s academic and professional career.
These portfolios are typically created by a student as part of a course as a way to demonstrate learning and the learning process. These portfolios are often shared with other students to elicit peer feedback. Learning portfolios support the idea of formative feedback as an essential part of the learning process.
Call us on 1800 22 52 83 for any questions regarding your application.
Duration of the course is 52 weeks
Yes, you can study at your own time however if you are an international student or domestic student receiving government funding or is mandatory that you attend classes.
International students should attend campus for 20 hours in a week. Domestic students are required to attend campus
SBAs (Simulation Based Assessments) can be done online.
Ideally it would be best to attend the SBA when it is scheduled by the trainer. Some of the SBAs require an audience which may be difficult to achieve if all the students do not show up for SBA at the scheduled time.
IHNA (Institute of Health and Nursing Australia) assists students in finding placement. However, we highly recommend students to volunteer at a community service organisation which might to lead to gaining work placement or even a job.
Students should stick to morning or evening batch. It’s not recommended that students switch. If student cannot make it on the scheduled time because of extenuating circumstances, then they can attend the other session or listen to the recording.
Yes, you can catch up what you missed by listening to recordings and contacting the trainer on support days.
PEP is flexible on term of which days you complete the placement. The total number of hours to be completed and the activities to be completed are not negotiable. You can do more than 3 hours but not less than the stipulated 120 hours.
Yes, SBA and PEP are mandatory.
Classes are schedule on Wednesday, Thursday and Friday, Student engagement is mandatory in all three days. It can be captured through attending classes, completing activities in canvas and in student hub.
You can fast track if you have RPL or credit transfer for some of the units. If you are a full fee-paying student, you can fast track it.
RPL and credit transfer is possible provided you have the proper evidence to prove you have the relevant knowledge and skills.
Completing the course online fully is available for full fee-paying students for $4900.
Pre-recorded session for all units are available to students in canvas.
It’s not mandatory to attend full day of class.
Students will be able to catch up if they miss a one or two hours. However, its ideal not to miss the first couple of hours.
You will be using 3 different platform to complete the course, Student hub, Canvas and Clinsoft and MS office suite.
HCI acknowledges the Traditional Owners of country throughout Australia and recognises their continuing connection to land, waters and culture.
We pay our respects to their Elders past, present and emerging.