IHNA welcomes Aboriginal and Torres Strait Islander students and is committed to providing an
inclusive and culturally respectful learning environment.
Want to build the skills to support people, families and communities through complex life situations?
The CHC52025 – Diploma of Community Services (Case Management) develops specialised skills for
working in community services and case management. You’ll learn how to assess client needs, respond
to crisis situations, support goal-setting, coordinate complex cases, develop service programs,
communicate effectively and work within legal and ethical requirements.
The course combines theory, practical learning and 160 hours of Professional Experience Placement
(PEP) in community services settings, giving you the opportunity to apply your learning in a real
workplace environment.
Practical, case-based learning:
Learn through case studies, problem-solving activities and workplace scenarios
that connect theory to community services practice.
Case management specialisation:
Build skills in client assessment, goal planning, service coordination and
managing complex client needs.
160 hours of professional experience placement:
Apply your learning in a community services workplace through 160 hours of
Professional Experience Placement.
Placement organised by IHNA:
IHNA arranges your placement and provides guidance to help you prepare before
commencing.
Support throughout your studies:
Access learning support, additional tutorials, digital literacy assistance,
wellbeing support and IT help during your course.
$10,000
Pay Upfront: $9,000*
*$1,000
discount
when you
pay
upfront.
Notes
Eligible students can cover 100% of
tuition fees through VET Student Loans
(VSL)*. Conditions apply.
VET Student Loans will not be
approved for students who do not meet
eligibility requirements
A VET Student Loan gives rise to a
VETSL debt, which continues to be a
debt due to the Commonwealth until it is repaid
The Australian Government has approved IHNA’s
offering of VET Student Loans for this course. This allows
eligible students to defer their tuition fees until they are
earning so they can focus on their studies without financial
stress.
We would like to inform you about a
recent surge in cyber scams. Your security is of utmost
importance to us, and we want to ensure
that you stay safe from potential threats.
Scammers have been employing sophisticated
tactics to deceive
individuals and steal sensitive information. It’s essential
to be vigilant
and cautious when dealing with online communications and
transactions.
For IHNA’s students, it’s good to know that
IHNA’s bank account
details are not shared through email. Instead, the
information is accessible
through the secure Student Hub
under Student Invoice & Payment. This method ensures
that only authorised
users with secure login credentials can access and view the
information.
Additionally, making payments through the
IHNA website
provides another secure option for transactions, ensuring
that personal and financial
details are handled in a safe and protected environment.
For any questions or concerns related to
payments or account
details, students should reach out to IHNA directly through
official contact
channels (accounts@ihna.edu.au)
to ensure the highest level of security and privacy.
No formal entry requirements (course suitability checked via Pre-Training
Review (PTR)).
Successful completion of LLND test showing ACSF exit
level 3,
working at level 4
Blended
Online learning
combined with practical sessions
Available Locations
Melbourne
Sydney
Perth
Face to Face
On-campus
immersive classroom experience
Available Locations
Melbourne
Semester 1
CHCDIV001
Work with diverse people
CHCDIV002
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003
Manage legal and ethical compliance
CHCCCS004
Assess co-existing needs
CHCCCS019
Recognise and respond to crisis situations
CHCCDE028
Work within organisation and government structures to enable community
development outcomes
CHCDFV001
Recognise and respond appropriately to domestic and family violence
Semester 2
HLTWHS003
Maintain work health and safety
CHCPRP003
Reflect on and improve own professional practice
CHCDEV004
Confirm developmental status
CHCCSM016
Undertake advanced assessments
CHCCSM009
Facilitate goal-directed planning
CHCCCS007
Develop and implement service programs
Semester 3
CHCCSL002
Apply specialist interpersonal and counselling interview skills
CHCDEV005
Analyse impacts of sociological factors on people in community work and
services
CHCPOL003
Research and apply evidence to practice
CHCMGT005
Facilitate workplace debriefing and support processes
CHCCSM010
Implement case management practice
CHCCSM012
Coordinate complex case requirements
CHCCSM013
Facilitate and review case management
IHNA includes a 160-hour Professional Experience Placement (PEP) in Community
Services settings, scheduled after completion of theory and simulation-based
assessments, so students can apply skills in real workplace practice.
PEP is organised by IHNA, and students are assessed for readiness prior to
placement commencement.
Workplace-based demonstration applies to specific units.
Before placement, students must sign the tripartite agreement and obtain:
National Police Clearance / AFP Clearance
Valid Working with Children Check (WWCC)
Required immunisation
Assessment oversight during PEP: IHNA assessors conduct at least two scheduled
workplace visits per placement block (or online alternatives where required) and
complete weekly discussions with the workplace supervisor to monitor progress.
Want to know more about IHNA’s clinical and industry partners? Click here
There is no specific entry requirement to enrol (students still
complete IHNA admissions + PTR suitability checks).
Pathways from the qualification:
CHC62015 Advanced Diploma of Community Sector Management
HLT54121 Diploma of Nursing
Bachelor of Social Work
Note: IHNA may not offer some
qualifications listed in possible pathways.
On completion, you’ll be qualified to work as or in a related role:
Community Service Worker
Child Protection Worker
Family Service Worker
Community Development Worker
Social Housing Coordinator
Community Service Case Manager
Mental Health Worker
Case Support Worker / Manager
Community Group Facilitator
Already have relevant study, skills or experience?
You may be able to have some of your previous learning recognised toward your
Diploma of Nursing. Any recognition or credit is subject to assessment and
the requirements of the course.
If you already have relevant nursing or
healthcare skills and experience, you may be eligible to
apply for Recognition of Prior Learning
(RPL).
IHNA will assess the evidence you provide against the
requirements of the relevant units. RPL is not
automatic and eligibility will depend on your individual
experience and evidence.
If you have previously completed equivalent units
of competency at IHNA or another Registered Training
Organisation (RTO), you may be eligible for Credit
Transfer.
You’ll need to provide evidence of your previous study so
IHNA can confirm whether the completed units are equivalent
to units in the Diploma of Nursing.
Application: Submit your online application by clicking “Enrol Now” on
the top right corner of the course page.
Pre Training Review: Once you’ve met IHNA’s eligibility criteria you will
be
contacted for an interview with an admissions consultant.
Offer Letter: If you’re successful with the interview you will be offered
a place for the course as per the availability of each intake.
Enrolment Fee: After signing the offer acceptance an invoice will be
issued for the course. You may be eligible for government funding, so please
call our team to know more.
Confirmation of Admission: We will issue a conformation of admission once
the enrolment fee has been received.
Call us on 1800 22 52 83 for any questions
regarding your application.
Practical, case-based learning:
Learn through case studies, problem-solving activities and
workplace scenarios
that connect theory to community services practice.
Case management specialisation:
Build skills in client assessment, goal planning, service
coordination and
managing complex client needs.
160 hours of professional experience placement:
Apply your learning in a community services workplace through
160 hours of
Professional Experience Placement.
Placement organised by IHNA:
IHNA arranges your placement and provides guidance to help you
prepare before
commencing.
Support throughout your studies:
Access learning support, additional tutorials, digital literacy
assistance,
wellbeing support and IT help during your course.
The Australian Government has
approved IHNA’s
offering of VET Student Loans for this course.
This allows
eligible students to defer their tuition fees
until they are
earning so they can focus on their studies
without financial
stress.
We would like to inform you about a
recent surge in cyber scams. Your security is of
utmost
importance to us, and we want to ensure
that you stay safe from potential threats.
Scammers have been employing
sophisticated
tactics to deceive
individuals and steal sensitive information.
It’s essential
to be vigilant
and cautious when dealing with online
communications and
transactions.
For IHNA’s students, it’s good to
know that
IHNA’s bank account
details are not shared through email. Instead,
the
information is accessible
through the secure Student
Hub
under Student Invoice & Payment. This method
ensures
that only authorised
users with secure login credentials can access
and view the
information.
Additionally, making payments
through the
IHNA
website
provides another secure option for transactions,
ensuring
that personal and financial
details are handled in a safe and protected
environment.
For any questions or concerns
related to
payments or account
details, students should reach out to IHNA
directly through
official contact
channels (accounts@ihna.edu.au)
to ensure the highest level of security and
privacy.
IHNA includes a 160-hour Professional Experience Placement (PEP) in
Community
Services settings, scheduled after completion of theory and
simulation-based
assessments, so students can apply skills in real workplace
practice.
PEP is organised by IHNA, and students are assessed for readiness
prior to
placement commencement.
Workplace-based demonstration applies to specific units.
Before placement, students must sign the tripartite agreement and
obtain:
National Police Clearance / AFP Clearance
Valid Working with Children Check (WWCC)
Required immunisation
Assessment oversight during PEP: IHNA assessors conduct at least two
scheduled
workplace visits per placement block (or online alternatives where
required) and
complete weekly discussions with the workplace supervisor to monitor
progress.
Want to know more about IHNA’s clinical and industry partners? Click here
Already have relevant study, skills or
experience?
You may be able to have some of your previous learning recognised
toward your Diploma of Nursing. Any recognition or credit is
subject to assessment and the requirements of the course.
If you already have relevant nursing
or healthcare skills and experience, you may be
eligible to apply for Recognition of
Prior Learning
(RPL).
IHNA will assess the evidence you provide against
the requirements of the relevant units.
RPL is not automatic and eligibility
will depend on your individual experience
and evidence.
If you have previously completed
equivalent units of competency at IHNA or
another Registered Training Organisation (RTO),
you may be eligible for Credit
Transfer.
You’ll need to provide evidence of your previous
study so IHNA can confirm whether the completed
units are equivalent to units in the Diploma of
Nursing.
Application: Submit your online application by clicking
“Enrol Now” on
the top right corner of the course page.
Pre Training Review: Once you’ve met IHNA’s eligibility
criteria you will
be
contacted for an interview with an admissions consultant.
Offer Letter: If you’re successful with the interview you
will be offered
a place for the course as per the availability of each intake.
Enrolment Fee: After signing the offer acceptance an invoice
will be
issued for the course. You may be eligible for government funding,
so please
call our team to know more.
Confirmation of Admission: We will issue a conformation of
admission once
the enrolment fee has been received.
Call us on 1800 22 52 83 for
any questions
regarding your application.
I wanted to take a moment to express my sincere gratitude for your invaluable support and
guidance throughout the Diploma of Community Services.Our educator, Sara’s, dedication to
helping me succeed has truly made a difference, and I am incredibly grateful for all that you
have done.Sara’s professionalism, expertise, and genuine care for the students have been evident
from the very beginning. Her ability to explain complex concepts in a clear and understandable
manner has been instrumental in my learning journey.
Thank you once again for everything.
Anjali Modi
I learned many things during my course . i am very glad i had choose to studying in IHNA , this
course is very interesting In community services ..I am very glad I had to choose this studying
in IHNA . i found really interesting course in community services . i got more knowledge and
learn more interesting things from this course . some time this course too hard for me and give
me some challenge but that are very interesting i were facing and sort out the challenging
during this course i knew to different – different people’s culture and their life style it was
very interesting i learn how to communicate with client and manage case plan etc the staff in
school were so helpful they all the time help me and solve my problem . in the other hand my
trainer is also help to every student and sort out the problem .my tracey is very helpful lady
she always available and help to everyone . she gave us helpful knowledge and teach us more
interesting things regarding my course. her teaching way is very interesting . and IHNA
administration is also cooperative and helpful. i like studying in IHNA it was a very good
experience to apply my skills and knowledge which i had got and learned from IHNA.
Gursharan Kaur
Have always been passionate in providing care to vulnerable community having been working in the
industry for over 5 years but I always felt I need to upskill. Luckly IHNA was offering online
course, having heard of their reputable training was so happy to enroll with them.During the
course I got extraordinary support from educators especially with online and simulated based
assessments. Educator Roohi was always available to assist students. For example, they offered
one-on-one appointments for any extra support with theory and on one flexibility. Online
assessments were great in the sense that they helped me develop my knowledge in Client
assessment through researching and improved my communication skills.IHNA classes are
Multicultural oriented and very inclusive which was great benefit for me and my learnings. Great
experience.
Am so grateful, for all the resources and knowledge I have been impacted with and is enabling to
be more professional at work and with great interpersonal skills.IHNA has inspired me and given
me the drive to pursue further education.
Naom Maina
It’s amazing experience to study with IHNA. My experience with online learning was so good.
And not the last I want to add it was my good luck that we had a great teacher named Sara
Reddy And Roohi Haq who taught me Diploma of mental health and Diploma of community service
(Case management).I have no words how to describe Sara and Roohi as they both are much more
than my words can say in this testimonial. They are not only a good teacher and mentor, but
also a great person, a great human being who is not only teaching the right subject (Mental
Health and case management which they are passionate about it but also making a difference
in the lives of people who are around her. Thanks Sara and Roohi an amazing personality, I
am so proud that I am your student and IHNA Institute give me an opportunity to know both of
you as a person. I have no words how to thank you. Both of you will be always an important
person in my life. You are always there when I need it.
Thank you so much
Sara Reddy😊
Roohi Haq😊
Stuti Vyas
I love studying at IHNA because of their caring and understanding nature. They really want
their students to pass and succeed in life by providing assistance where needed. They
consider any circumstance and difficulty that a student is going through and provide a
strategy of how to go around your circumstance and manage to be up to date even if it means
one on one assistance from your lectures. I received so much help from Tracey my lecture and
I am grateful. If you are thinking of studying, join IHNA, they are the best.
Cathy
I found really interesting to study in community services. In this course we had learned all
the knowledge about how to communicate with clients and how to manage the case plan etc. It
was so challenging but also so interesting to study like this. I am so glad I had choose
studying in IHNA. The staffs in school were so helpful, they had arranged work-placement for
me efficiently. It was a very good experience to apply all my knowledge which I had learn
from IHNA.
Laiwa Chan
I started studying at IHNA in March 2020. I started my Cert IV in Ageing Support,
unfortunately my class mates and I were only able to attend the campus for 2months, then
Melbourne went into lockdown and the classes were done online through Microsoft teams. I was
a bit concerned about this change at first (from face to face to online classes), but
luckily my trainer was very supportive, finding various ways to make the online classes as
interesting as possible, she also provided a lot a support, not only knowledge base support
but also emotional support due to the difficult times we were all going through (lockdown,
isolation, etc.) I managed to complete my Cert IV, did my placement and fortunately got a
job in an Aged Care Facility.
I then decided to pursue further studies with IHNA. I am now completing a Diploma in
Community Services (Case Management). The Diploma is also conducted online. My current
trainer is also very supportive and helpful. She finds the best ways to make the class
interesting. Providing us with a lot of additional readings and sometimes videos related to
our modules. Our trainer also provides us with a lot of flexibility. The trainers support us
a lot, they help us on our assessments and we feel welcomed to ask questions.
IHNA helped me in developing new skills, and learn new things about myself that I did not
know before. My first course at IHNA, Cert IV in Ageing Support, offered me the opportunity
to work in an Aged Care Facility. During my first day of work at this aged care facility, my
colleagues were very impressed by the knowledge that I already had about how to provide
care. One of the modules that really touched me in my Cert IV Ageing Support was the one
about Dementia. I work with people with dementia at work, and what I learned during my
course is really helpful to me in knowing what to expect, how to react, what to do, how to
help someone leaving with dementia.
The course I am currently enrolled in, Diploma of Community Services, helped me in better
understanding others, how to work as a team more efficiently, the importance of cultural
diversity, how to plan a project, etc. All the modules are in some ways related to my
current job situation which is also very helpful. I still have some months left before
finishing my Diploma so I know that I am going to learn more.
In overall, I am very pleased to be a student at IHNA and would absolutely recommend it to
people seeking further studies.
Tracey is a very good teacher. She is always available whenever we need extra support. We
can see her passion and dedication about her job through her teaching skills. I am really
satisfied with my trainer this year.
Marie Alice Virginie Andre
My experience studying Diploma of Community Services (Case Management) at IHNA has been
amazing. As I had no previous experience in Community Service, the structure of the course
was easy for me to follow and build on my knowledge. The online aspect of the class also
helps with a good work-study-life balance, since this is especially important to me as an
international student. I can study in the comfort of my own house, while reaping the full
benefits of a classroom with collaborative and dynamic discussions. You can access all
information, videos, references and assessments easily on the Student Hub.
The units in the course were useful and informative. There is assessments and group work
relevant to the real workplace. We learn not only theory but also practical knowledge that
be utilized in the industry. Units such as Diversity teach us a lot about how to be
inclusive and open, and how to communicate with people from different walks of life. While
units such as Work Health and Safety teach us regulations and polices. Personally, the focus
on diversity and differing values and beliefs and how we can navigate our work as community
service workers based on empathizing with this was one of the key skills I learnt. In
addition, I have learnt a great deal about Australian law, regulations and policies. It was
also all encompassing and I feel like we did not miss out on any skill or knowledge.
Work placement is another great part of this Diploma. Through our work placement, we get
real life work experience that may even lead to paid jobs in the industry. IHNA and our
student placement officers organizes our placement, so we do not need to worry about finding
one. This is especially helpful if you are new to community service, or if you are
struggling to find a placement. This can give you a head start in the industry. My
placement in disability was a great experience and without it I would not have learnt so
many skills.
My trainer, Tracey Carli, is also extremely helpful and understanding to us. She gets us
through assessments and units with focus on our understanding and knowledge. She has always
been there to answer our questions, even in after work hours. This has further added so much
value to my education here since we have a teacher who actually cares about us.
My overall experience with IHNA and my trainer and classmates has been positive and added to
my growth professionally.
Kritika Lama
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Get an answer on courses, costs, careers as well as facilities, entry
requirements or just about anything else relating to studying at IHNA. We are here to help
you
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Acknowledgement
IHNA acknowledges the Traditional Owners of the country throughout Australia and recognises continuing connection to land, waters, and culture. We pay our respects to Elders past, present and emerging.
