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CHC52015 – Diploma of Community Services (Case Management)

  • I am a Domestic Student

    IHNA considers you as a ‘domestic’ student if you are an Australian citizen or permanent resident, a New Zealand citizen, or a holder of a permanent humanitarian visa.

  • I am an International Student

    IHNA considers you an ‘International’ student if you are not a citizen or a permanent resident of Australia; not a citizen of New Zealand; or not a permanent humanitarian visa holder.

  • Apply Now
CHC52015 – Diploma of Community Services (Case Management)

This course has been superseded. You can still enrol in this course, and you will be notified if you need to migrate to the subsequent edition whenever it becomes available.


Community and family health are often under pressure from many different directions in our modern day to day lives, and this can lead to complex issues if untreated. You can support and advocate for family welfare, community health, employment, and disability services.

The Diploma of Community Services (Case Management) is a professional accreditation that focuses on the skills required for the community services sector.

Our teaching will prepare you to confidently handle multiple responsibilities, including implementing service programs, evaluating and assessing client needs, and coordinating referral processes.

Your learning will equip you to communicate effectively and advocate on behalf of clients, employ counselling techniques, work one-on-one and in groups, complex assessment and referral, implement community development strategies, and understand the impacts of sociological factors on clients.

You can take this course as an entry pathway into the care/support industry.

This course is designed for people who are keen in promoting social justice and maximise human potential.Graduates of this qualification will connect people with services using a person-centred approach and strive to make a positive impact in people’s lives. This qualification will provide the following skills:

  • create and implement community development and health promotion programmes.
  • assess and coordinate complex cases.
  • manage work health and safety in a community service setting
  • work with diverse people including Aboriginal and Torres Strait Islanders
  • counsel and communicate effectively using appropriate channels
  • manage legal and ethical compliance
  • work with government structures and other relevant organisations to enable community development
  • understand client’s development status and provide service accordingly
  • analyse sociological factors that impact clients and provide appropriate services

Other skills you’ll acquire include advocacy, project management and group work.Professional experience in a community service setting will provide you with useful practical experience as part of your training.

Course Fees for Full Fee-Paying Domestic Students


Course Start Dates


Course Details

CHC52015 – Diploma of Community Services (Case Management)

You could be eligible for
RPL or CT RPL : Recognition of Prior Learning
CT : Credit Transfer

Know More
Amount of Training :  1400 Hours
AQF Level :5
Course Delivery : Blended
Campuses : Melbourne, Sydney, Perth
IHNA Policies, Procedures & Forms
Check this course currency on the National Register of VET
HLT33115 – Certificate III in Health Services Assistance (Assisting in nursing work in acute care)
Victorian Funding

“This training is delivered with Victorian and Commonwealth Government Funding”

Credit precedents
CHC52015 – Diploma of Community Services (Case Management) CHC52015 – Diploma of Community Services (Case Management) CHC52015 – Diploma of Community Services (Case Management)
Articulation Pathway
CHC52015 – Diploma of Community Services (Case Management) CHC52015 – Diploma of Community Services (Case Management) CHC52015 – Diploma of Community Services (Case Management)

Student Testimonials

  • Amount of Training is 1400 Hours
  • Blended
  • Available to domestic and international students

16 Units are required for the award for this qualification including:

  • 8 core units
  • 8 elective units


CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety


BSBPMG522 Undertake project work
CHCCCS004 Assess co-existing needs
CHCCDE012 Work within organisation and government structures to enable community development outcomes
CHCCSL002 Apply specialist interpersonal and counselling interview skills
CHCCSM004 Coordinate complex case requirements
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM006 Provide case management supervision
CHCDEV001 Confirm client developmental status

Students completing this qualification can further their studies and go on to do:

  • Bachelor’s in Mental health
  • Bachelor’s in Social Work
  • Diploma of Counselling
  • Diploma of Community Services
  • Diploma of Youth Work
  • Diploma of Alcohol and Other Drugs and several other varied qualifications.
IHM Logo

Student gets 1 year full credit into IHM’s Bachelor of Social Work on completion of Diploma of Community Services

The jobs can be wide and varied including being a:

  • Mental Health Worker
  • Social worker
  • Community services worker
  • Behavioural support worker
  • Hospital assistants
  • Human welfare worker
  • Trainer for Mental health
  • Nursing and other fields depending on additional qualifications.
  • Community Care Manager
  • Coordinator of Volunteer Work
  • Team Leader
  • Care Team Leader
  • Family Services Coordinator
  • Support Facilitator (Community Services)
  • Community Program Coordinator
  • Pastoral Care Worker
  • Assistant Community Services Worker

In partnership with Murdoch University we offer a direct entry into:

  • Bachelor of Arts (B1356): second year

The total tuition cost for domestic students for the CHC52015 – Diploma of Community Services (Case Management).

State Funding
Victoria If the student is eligible, for Government funding, student pays: $0
Western Australia If the student is eligible, for Government funding, student pays: $1,514.70 If holds valid concession student pays $448.80
New South Wales Check with us for Domestic Scholarships

*This training is delivered with Victorian and Commonwealth Government Funding

*The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees

*Over 50 years of age? Speak to our team to avail 50% course fee scholarship.

To know more about the IHNA Fees & Charges, click here.

Melbourne (CBD) Campus
Level 5 & 6, 131 Queen Street, Melbourne, VIC – 3000, Australia
Melbourne (Heidelberg) Campus
597-599, Upper Heidelberg Road, Heidelberg Heights, VIC – 3081, Australia
Perth Campus
Level 2, 12 St Georges Terrace, Perth, WA – 6000, Australia
Sydney Campus
Level 7, 33 Argyle Street, Parramatta, NSW – 2150, Australia



(Blended: online real time theory tutorials with on campus skills training in a simulation environment)

The course is provided through Face to Face or blended mode of delivery. It will be delivered over 1400 hours including theory, self-paced structured e-learning, simulation training (120 hours) and 400 hours of work based training/ professional experience placement (PEP).Besides the above structured learning, students are advised that they will be required to do unstructured learning as assigned.

The simulation training is for review of the learning activities, practicing communication, work based skills, management skills and to undertake other assessments e.g.: group presentation/individual presentation.

20 contact hours will be delivered through synchronised online learning which includes on- campus simulation based training and Professional experience placement.

Besides the above structured learning, students are advised that they will be required to do approximate 10 hours per week of unstructured learning.

The delivery mode is subject to your eligibility to access state funding requirements and other conditions, please contact our admissions consultants to know more.

Students are required to attend 20 contact hours per week physically at the campus and professional experience placements.

  • 16 years of age and above at the time of commencement of the course
  • Successful completion of an Australian Year 12 qualification or equivalent possess basic computer skills
  • Applicants will have to demonstrate their competence in literacy and numeracy levels in an Australian Core Skills Framework (ACSF) at Exit Level 3 and participate in a pre-training review (PTR) when enrolling into the course.
  • Mature age students (22+) will also be considered without the minimum education requirements. Each case will be reviewed individually to ascertain the capacity of the student to meet course requirements

Additional Requirement for professional experience placement (PEP)

  • A satisfactory National Police Clearance / Australian Federal Police Clearance Certificate (AFP) / NCC
  • Working with children check (WCC)
  • Applicable immunisation certification such as COVID-19 Certificate
  • Please declare in your application if you have a disability, disorder, or if you are on any medication that will require reasonable adjustments to fulfil these requirements.

IHNA highly recommends students to complete the immunisation process before the PEP start date as some facilities will not provide placement to students without Immunisation.

Our approach is to collect evidence on whether the student can perform to the standards of the workplace. This is based on the relevant unit of competency, and you’ll find these tools being used:

  • Knowledge Based Assessments (KBA)
  • Simulation Based Assessments (SBA)
  • Professional Experience Placement (PEP)

With RPL we assess your competency based on formal, non-formal, informal learning or direct work experience based on the required skills of the course.

We use CT where you’ve completed units of study at another TAFE College or Registered Training Organisation that meet the requirements of another course. We grant credit according to the Certification, Issuing, and Recognition of Qualifications and Statements of Attainment. Assessing a CT is free.

If you’re eligible for RPL or CT you may be able to complete the course in a shorter duration with reduction to total course fees. Check your eligibility with us.

What is a L – Portfolio?

L – Portfolio is a collection of work, skills and interests (evidence) in an electronic format that showcases learning and experience over time.

When you think about your L-Portfolio and the types of evidence that it contains, it is important to think carefully about its purpose and intended audience.

Your L-Portfolio may contain all or some of the following:

  • Files of various formats (text, pictures, video, etc.)
  • Evidence related to courses taken, programs of study, etc.
  • Writing samples (which might include several drafts to show development and improvement)
  • Projects prepared for class or extracurricular activities
  • Evidence of creativity and performance
  • Evidence of extracurricular or co-curricular activities, including examples of leadership
  • Evaluations, analysis and recommendations

Uses of L-Portfolio

Recognition of Prior Learning application:

Our RPL tool is in the form of an L-Portfolio, and allows students to put on record all their life experiences, interests and skills. Not only will their academic achievement be listed out, but also any life experiences that could potentially be taken into account for extra credit as Recognition of Prior Learning. For instance, an individual who has taken care of his or her bedridden parent has already gained valuable caregiver experience, which could be chalked up against practical expertise and added to their resume.

This L-Portfolio could be sent to employers when applying for work, to universities while applying for extra credits through RPL, or in any other ways to market their expertise.

Showcase/Professional L Portfolios

These L-Portfolios are used as a way to demonstrate (showcase) the highlights of a student’s academic and professional career.

Learning Portfolios

These portfolios are typically created by a student as part of a course as a way to demonstrate learning and the learning process. These portfolios are often shared with other students to elicit peer feedback. Learning portfolios support the idea of formative feedback as an essential part of the learning process.

  1. Application: Submit your online application by clicking “Apply Now” on the top right corner of the course page.
  2. Interview: Once you’ve met IHNA’s eligibility criteria you will be contacted for an interview with an admissions consultant
  3. Offer Letter: If you’re successful with the interview you will be offered a place for the course as per the availability of each intake.
  4. Enrolment Fee: After signing the offer acceptance an invoice will be issued for the course. You may be eligible for government funding, so please call our team to know more.
  5. Confirmation of Admission: We will issue a conformation of admission once the enrolment fee has been received.

Call us on 1800 22 52 83 for any questions regarding your application.

  • How long will it take to complete this course?

    Duration of the course is 52 weeks

  • Can I study at my own time ?

    Yes, you can study at your own time however if you are an international student or domestic student receiving government funding or is mandatory that you attend classes.

  • Do I need to visit campus for any session ?

    International students should attend campus for 20 hours in a week. Domestic students are required to attend campus

  • Can I do the practical assessment or Simulation based assessment (SBA) at campus?

    SBAs (Simulation Based Assessments) can be done online.

  • Is there any flexibility in attending SBA ?

    Ideally it would be best to attend the SBA when it is scheduled by the trainer. Some of the SBAs require an audience which may be difficult to achieve if all the students do not show up for SBA at the scheduled time.

  • Do you Offer professional experience placement (PEP)?

    IHNA (Institute of Health and Nursing Australia) assists students in finding placement. However, we highly recommend students to volunteer at a community service organisation which might to lead to gaining work placement or even a job.

  • Can I do 1 day in Morning batch and remaining sessions on Evening batch?

    Students should stick to morning or evening batch. It’s not recommended that students switch. If student cannot make it on the scheduled time because of extenuating circumstances, then they can attend the other session or listen to the recording.

  • If I choose the morning 2-day class batch, in case I am unable to attend any 1-day class, can I study it on my own time?

    Yes, you can catch up what you missed by listening to recordings and contacting the trainer on support days.

  • Is the PEP flexible?

    PEP is flexible on term of which days you complete the placement. The total number of hours to be completed and the activities to be completed are not negotiable. You can do more than 3 hours but not less than the stipulated 120 hours.

  • Are the SBA and PEP mandatory?

    Yes, SBA and PEP are mandatory.

  • How many days I must attend class? Is there any flexibility in attending class?

    Classes are schedule on Wednesday, Thursday and Friday, Student engagement is mandatory in all three days. It can be captured through attending classes, completing activities in canvas and in student hub.

  • Can I fast track this study?

    You can fast track if you have RPL or credit transfer for some of the units. If you are a full fee-paying student, you can fast track it.

  • Can I get RPL or credit transfer?

    RPL and credit transfer is possible provided you have the proper evidence to prove you have the relevant knowledge and skills.

  • Can I complete the course fully online without attending class?

    Completing the course online fully is available for full fee-paying students for $4900.

  • Is there any pre-recorded session?

    Pre-recorded session for all units are available to students in canvas.

  • Is it mandatory to attend full day class?

    It’s not mandatory to attend full day of class.

  • Is there any problem if I missed 01 – 02-hour class on a scheduled day?

    Students will be able to catch up if they miss a one or two hours. However, its ideal not to miss the first couple of hours.

  • What software proficiency I will learn in SBA?

    You will be using 3 different platform to complete the course, Student hub, Canvas and Clinsoft and MS office suite.

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