Want to build the skills to support people, families and communities through complex life situations?
The CHC52025 – Diploma of Community Services (Case Management) develops specialised skills for working in community services and case management. You’ll learn how to assess client needs, respond to crisis situations, support goal-setting, coordinate complex cases, develop service programs, communicate effectively and work within legal and ethical requirements.
The course combines theory, practical learning and 160 hours of Professional Experience Placement (PEP) in community services settings, giving you the opportunity to apply your learning in a real workplace environment.
- Practical, case-based learning: Learn through case studies, problem-solving activities and workplace scenarios that connect theory to community services practice.
- Case management specialisation: Build skills in client assessment, goal planning, service coordination and managing complex client needs.
- 160 hours of professional experience placement: Apply your learning in a community services workplace through 160 hours of Professional Experience Placement.
- Placement organised by IHNA: IHNA arranges your placement and provides guidance to help you prepare before commencing.
- Support throughout your studies: Access learning support, additional tutorials, digital literacy assistance, wellbeing support and IT help during your course.
Total tuition cost for CHC52025 – Diploma of Community Services (Case Management) is AUD $18,000 for international students.
*Speak to our team to know about current scholarships.
To know more about the IHNA Fees & Charges, click here.
No formal entry requirements (course suitability checked via PTR).
- Completion of Australian Year 12 (or equivalent)
- 18 years and above at course commencement
- Successful completion of LLND test showing ACSF exit level 3, working at level 4
- IELTS 6.0 overall (General or Academic) or equivalent, OR
- IELTS 5.5 (or equivalent) + at least 10 weeks ELICOS, OR
- IELTS 5.0 (or equivalent) + at least 20 weeks ELICOS, OR
- Successful completion of a General English course (Advanced level)
- Exemptions may apply based on prior English-medium study/qualifications
Students are required to attend 20 contact hours per week physically at the campus and professional experience placements.
Semester 1
| CHCDIV001 | Work with diverse people |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety |
| CHCLEG003 | Manage legal and ethical compliance |
| CHCCCS004 | Assess co-existing needs |
| CHCCCS019 | Recognise and respond to crisis situations |
| CHCCDE028 | Work within organisation and government structures to enable community development outcomes |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence |
Semester 2
| HLTWHS003 | Maintain work health and safety |
| CHCPRP003 | Reflect on and improve own professional practice |
| CHCDEV004 | Confirm developmental status |
| CHCCSM016 | Undertake advanced assessments |
| CHCCSM009 | Facilitate goal-directed planning |
| CHCCCS007 | Develop and implement service programs |
Semester 3
| CHCCSL002 | Apply specialist interpersonal and counselling interview skills |
| CHCDEV005 | Analyse impacts of sociological factors on people in community work and services |
| CHCPOL003 | Research and apply evidence to practice |
| CHCMGT005 | Facilitate workplace debriefing and support processes |
| CHCCSM010 | Implement case management practice |
| CHCCSM012 | Coordinate complex case requirements |
| CHCCSM013 | Facilitate and review case management |
- 160 Hours of Professional Experience Placement.
- Professional Experience Placement (PEP) gives you the opportunity to apply the knowledge and skills developed during your course in a real. community services workplace.
- As part of the Diploma of Community Services (Case Management), you’ll complete 160 hours of PEP organised by IHNA.
- During placement, you’ll gain practical experience in a community services environment, work under workplace supervision, and demonstrate relevant skills as part of your course assessment.
- Students must meet IHNA’s placement-readiness requirements before commencing PEP.
Learn more about Professional Experience Placement and requirements → Click here
No upcoming intakes found.
Campus Tour Video
Pathways from the qualification:
- CHC62015 Advanced Diploma of Community Sector Management
- HLT54121 Diploma of Nursing
- Bachelor of Social Work
Note: IHNA may not offer some qualifications listed in possible pathways.
On completion, you’ll be qualified to work as or in a related role:
- Community Service Worker
- Child Protection Worker
- Family Service Worker
- Community Development Worker
- Social Housing Coordinator
- Community Service Case Manager
- Mental Health Worker
- Case Support Worker / Manager
- Community Group Facilitator
Already have relevant study, skills or experience?
You may be able to have some of your previous learning recognised toward your Diploma of Nursing. Any recognition or credit is subject to assessment and the requirements of the course.
If you already have relevant nursing or healthcare skills and experience, you may be eligible to apply for Recognition of Prior Learning (RPL).
IHNA will assess the evidence you provide against the requirements of the relevant units. RPL is not automatic and eligibility will depend on your individual experience and evidence.
Ask us about RPL → https://ihna.edu.au/rpl-and-credit-transfer/
If you have previously completed equivalent units of competency at IHNA or another Registered Training Organisation (RTO), you may be eligible for Credit Transfer.
You’ll need to provide evidence of your previous study so IHNA can confirm whether the completed units are equivalent to units in the Diploma of Nursing.
Check your Credit Transfer eligibility → https://ihna.edu.au/rpl-and-credit-transfer/
- Application: Submit your online application by clicking “Enrol Now” on the top right corner of the course page.
- Interview: Once you’ve met IHNA’s eligibility criteria you will be contacted for an interview with an admissions consultant
- Offer Letter: If you’re successful with the interview you will be offered a place for the course as per the availability of each intake.
- Enrolment Fee: After signing the offer acceptance an invoice will be issued for the course. You may be eligible for government funding, so please call our team to know more.
- Confirmation of Admission: We will issue a conformation of admission once the enrolment fee has been received.
Call us on 1800 22 52 83 for any questions regarding your application.
- Practical, case-based learning: Learn through case studies, problem-solving activities and workplace scenarios that connect theory to community services practice.
- Case management specialisation: Build skills in client assessment, goal planning, service coordination and managing complex client needs.
- 160 hours of professional experience placement: Apply your learning in a community services workplace through 160 hours of Professional Experience Placement.
- Placement organised by IHNA: IHNA arranges your placement and provides guidance to help you prepare before commencing.
- Support throughout your studies: Access learning support, additional tutorials, digital literacy assistance, wellbeing support and IT help during your course.
Total tuition cost for CHC52025 – Diploma of Community Services (Case Management) is AUD $18,000 for international students.
*Speak to our team to know about current scholarships.
To know more about the IHNA Fees & Charges, click here.
No formal entry requirements (course suitability checked via PTR).
- Completion of Australian Year 12 (or equivalent)
- 18 years and above at course commencement
- Successful completion of LLND test showing ACSF exit level 3, working at level 4
- IELTS 6.0 overall (General or Academic) or equivalent, OR
- IELTS 5.5 (or equivalent) + at least 10 weeks ELICOS, OR
- IELTS 5.0 (or equivalent) + at least 20 weeks ELICOS, OR
- Successful completion of a General English course (Advanced level)
- Exemptions may apply based on prior English-medium study/qualifications
Students are required to attend 20 contact hours per week physically at the campus and professional experience placements.
Semester 1
| CHCDIV001 | Work with diverse people |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety |
| CHCLEG003 | Manage legal and ethical compliance |
| CHCCCS004 | Assess co-existing needs |
| CHCCCS019 | Recognise and respond to crisis situations |
| CHCCDE028 | Work within organisation and government structures to enable community development outcomes |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence |
Semester 2
| HLTWHS003 | Maintain work health and safety |
| CHCPRP003 | Reflect on and improve own professional practice |
| CHCDEV004 | Confirm developmental status |
| CHCCSM016 | Undertake advanced assessments |
| CHCCSM009 | Facilitate goal-directed planning |
| CHCCCS007 | Develop and implement service programs |
Semester 3
| CHCCSL002 | Apply specialist interpersonal and counselling interview skills |
| CHCDEV005 | Analyse impacts of sociological factors on people in community work and services |
| CHCPOL003 | Research and apply evidence to practice |
| CHCMGT005 | Facilitate workplace debriefing and support processes |
| CHCCSM010 | Implement case management practice |
| CHCCSM012 | Coordinate complex case requirements |
| CHCCSM013 | Facilitate and review case management |
- 160 Hours of Professional Experience Placement.
- Professional Experience Placement (PEP) gives you the opportunity to apply the knowledge and skills developed during your course in a real. community services workplace.
- As part of the Diploma of Community Services (Case Management), you’ll complete 160 hours of PEP organised by IHNA.
- During placement, you’ll gain practical experience in a community services environment, work under workplace supervision, and demonstrate relevant skills as part of your course assessment.
- Students must meet IHNA’s placement-readiness requirements before commencing PEP.
Learn more about Professional Experience Placement and requirements → Click here
No upcoming intakes found.
Pathways from the qualification:
- CHC62015 Advanced Diploma of Community Sector Management
- HLT54121 Diploma of Nursing
- Bachelor of Social Work
Note: IHNA may not offer some qualifications listed in possible pathways.
On completion, you’ll be qualified to work as or in a related role:
- Community Service Worker
- Child Protection Worker
- Family Service Worker
- Community Development Worker
- Social Housing Coordinator
- Community Service Case Manager
- Mental Health Worker
- Case Support Worker / Manager
- Community Group Facilitator
Already have relevant study, skills or experience?
You may be able to have some of your previous learning recognised toward your Diploma of Nursing. Any recognition or credit is subject to assessment and the requirements of the course.
If you already have relevant nursing or healthcare skills and experience, you may be eligible to apply for Recognition of Prior Learning (RPL).
IHNA will assess the evidence you provide against the requirements of the relevant units. RPL is not automatic and eligibility will depend on your individual experience and evidence.
Ask us about RPL → https://ihna.edu.au/rpl-and-credit-transfer/
If you have previously completed equivalent units of competency at IHNA or another Registered Training Organisation (RTO), you may be eligible for Credit Transfer.
You’ll need to provide evidence of your previous study so IHNA can confirm whether the completed units are equivalent to units in the Diploma of Nursing.
Check your Credit Transfer eligibility → https://ihna.edu.au/rpl-and-credit-transfer/
- Application: Submit your online application by clicking “Enrol Now” on the top right corner of the course page.
- Pre Training Review: Once you’ve met IHNA’s eligibility criteria you will be contacted for an interview with an admissions consultant.
- Offer Letter: If you’re successful with the interview you will be offered a place for the course as per the availability of each intake.
- Enrolment Fee: After signing the offer acceptance an invoice will be issued for the course.
- Confirmation of Admission: We will issue a confirmation of admission once the enrolment fee has been received.
Call us on 1800 22 52 83 for any questions regarding your application.