Introduction

Community and family health are often under pressure from many different directions in our modern day to day lives, and this can lead to complex issues if untreated. You can support and advocate for family welfare, community health, employment, and disability services.

The Diploma of Community Services (Case Management) is a professional accreditation that focuses on the skills required for the community services sector.

Our teaching will prepare you to confidently handle multiple responsibilities, including implementing service programs, evaluating and assessing client needs, and coordinating referral processes.

Your learning will equip you to communicate effectively and advocate on behalf of clients, employ counselling techniques, work one-on-one and in groups, complex assessment and referral, implement community development strategies, and understand the impacts of sociological factors on clients.

You can take this course as an entry pathway into the care/support industry.

Course Start Dates

Melbourne (Heidelberg)

Face to Face

Feb 7, 2022
Jul 4, 2022

Sydney (Parramatta)

Face to Face

Jul 5, 2021
Nov 1, 2021
Jul 4, 2022

Melbourne CBD

Face to Face

Jul 5, 2021

Perth (SGT)

Face to Face

Jul 5, 2021

Course Details

You could be eligible for
RPL or CT ?RPL : Recognition of Prior Learning
CT : Credit Transfer

Know More
Duration  : 92 weeks full time
AQF Level :5
CRICOS Code :099946J
Course Delivery : On campus and online
Campuses : Melbourne, Sydney, Perth
Organisation delivering the program :Institute of Health and Nursing Australia (RTO ID: 21985)
Organisation issuing certification :Institute of Health and Nursing Australia (RTO ID: 21985)
IHNA Policies, Procedures & Forms
Check this course currency on the National Register of VET
Credit precedents
Articulation Pathway
  • 92 weeks full time
  • On campus (Melbourne, Sydney, Perth) and online
  • Available to domestic and international students

14 Units are required for the award for this qualification including:

  • 6 core units
  • 8 elective units

CORE UNITS

CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
BSBLDR402 Lead effective workplace relationships
HLTWHS003 Maintain work health and safety
BSBMED301 Interpret and apply medical terminology appropriately
BSBMGT403 Implement continuous improvement

ELECTIVE UNITS

CHCPRP003 Reflect on and improve own professional practice
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS403 Implement customer service standards
HLTADM004 Manage Health billing and accounting systems
BSBLDR403 Lead team effectiveness
BSBLED401 Develop teams and individuals
BSBRSK501 Manage risk
BSBSUS501 Develop workplace policy and procedures for sustainability

With the Diploma of Community Services (Case Management) in hand, you’ll be able to work professionally as a:

  • Community Care Manager
  • Coordinator of Volunteer Work
  • Team Leader
  • Care Team Leader
  • Family Services Coordinator
  • Support Facilitator (Community Services)
  • Community Program Coordinator
  • Pastoral Care Worker
  • Assistant Community Services Worker

In partnership with Murdoch University we offer a direct entry into:

  • Bachelor of Arts (B1356): second year

Total tuition cost for CHC52015 – Diploma of Community Services is AUD $16,000 for international students.

For international students: secondary course fee is $12,000

To know more about the IHNA Fees & Charges, click here.

Melbourne (CBD) Campus
Level 5 & 6, 131 Queen Street, Melbourne, VIC – 3000, Australia
Melbourne (Heidelberg) Campus
597-599, Upper Heidelberg Road, Heidelberg Heights, VIC – 3081, Australia
Perth Campus
Level 2, 12 St Georges Terrace, Perth, WA – 6000, Australia
Sydney Campus
Level 7, 33 Argyle Street, Parramatta, NSW – 2150, Australia

The course is provided through Face to Face or blended mode of delivery. It will be delivered over 770 hours including theory, self-paced structured e-learning, simulation training (120 hours) and 160 hours of work based training/ professional experience placement (PEP).

Besides the above structured learning, students are advised that they will be required to do unstructured learning as assigned.

The simulation training is for review of the learning activities, practicing communication, work based skills, management skills and to undertake other assessments e.g.: group presentation/individual presentation.

MODE OF DELIVERY

FACE TO FACE ON-CAMPUS:

Students are required to attend 20 contact hours per week physically at the campus and professional experience placements.

BLENDED

20 contact hours will be delivered through synchronised online learning which includes on- campus simulation based training and Professional experience placement.

Besides the above structured learning, students are advised that they will be required to do approximate 10 hours per week of unstructured learning.

The delivery mode is subject to your eligibility to access state funding requirements and other conditions, please contact our admissions consultants to know more.

There are no pre-requisites or other training package entry requirements for this course.

You are, however, required to meet the admission criteria in order to meet industry requirements. This includes that you have:

  • 18 years of age and above
  • International English Language Testing System (IELTS) examination (Academic) with a minimum total band score of 5.5 and minimum score of 5.0 in each of the four components of listening, reading, writing and speaking or meets equivalent English language proficiency requirements
  • A National Police Clearance or Australian Federal Police (AFP) Clearance certificate
  • Immunisation (this is required for the Professional Experience Placement)
  • Basic computer skills
  • Successfully complete an ACSF test and can work at Level 3 for all indicators (issued within the last 12 months from the time of admission)

Our approach is to collect evidence on whether the student can perform to the standards of the workplace. This is based on the relevant unit of competency, and you’ll find these tools being used:

  • Theory Assessments (TA)
  • Knowledge Based Assessments (KBA)
  • Simulation Based Assessments (SBA)
  • Professional Experience Placement (PEP)

With RPL we assess your competency based on formal, non-formal, informal learning or direct work experience based on the required skills of the course.

We use CT where you’ve completed units of study at another TAFE College or Registered Training Organisation that meet the requirements of another course. We grant credit according to the Certification, Issuing, and Recognition of Qualifications and Statements of Attainment. Assessing a CT is free.

If you’re eligible for RPL or CT you may be able to complete the course in a shorter duration with reduction to total course fees. Check your eligibility with us.

  1. Application: Submit your online application by clicking “Apply Now” on the top right corner of the course page.
  2. Interview: Once you’ve met IHNA’s eligibility criteria you will be contacted for an interview with an admissions consultant
  3. Offer Letter: If you’re successful with the interview you will be offered a place for the course as per the availability of each intake.
  4. Enrolment Fee: After signing the offer acceptance an invoice will be issued for the course. You may be eligible for government funding, so please call our team to know more.
  5. Confirmation of Admission: We will issue a conformation of admission once the enrolment fee has been received.

Call us on 1800 22 52 83 for any questions regarding your application.

Acknowledgement

HCI acknowledges the Traditional Owners of country throughout Australia and recognises their continuing connection to land, waters and culture.
We pay our respects to their Elders past, present and emerging.