CHC52021 – Diploma of Community Services (Case Management)
Community and family health are often under pressure from many different directions in our modern day to day lives, and this can lead to complex issues if untreated. You can support and advocate for family welfare, community health, employment, and disability services.
CHC52021 Diploma of Community Services (Case Management) focuses on the skills required for the community services sector and prepares you to work with people experiencing complex social issues.
This course is designed for people who are keen in promoting social justice and maximise human potential.Graduates of this qualification will connect people with services using a person centred approach and strive to make a positive impact in people’s lives.
On-Campus Simulation Workshops
Professional Experience Placement
| Course Duration: | 18 Months |
| AQF Level : | 5 |
| Mode of Delivery : | Face to Face |
| Delivery Locations : | Melbourne CBD |
| Professional Experience Placement (PEP) : |
400 Hours |
| IHNA Policies, Procedures & Forms | |
| Check this course currency on the National Register of VET | |
The Diploma of Community Services (Case Management) equips individuals with the skills to manage, coordinate, and deliver person-centred services to clients in community settings. This course focuses on case management, assessing client needs, and developing personalised care plans. Graduates are prepared for roles such as Case Manager or Community Services Worker, supporting individuals and families through tailored service delivery and advocacy in various community care settings.
IHNA is the ideal choice for students pursuing a Diploma of Community Services (Case Management). We are dedicated to your success, providing tailored support that meets your unique educational needs to help you excel.
Our knowledgeable educators bring valuable real-world experience into the classroom, while our strong industry connections offer important networking opportunities. We assist you in securing meaningful work placements that provide essential hands-on experience.
Conveniently located in the heart of the city, our campus ensures easy access to classes and resources. At IHNA, we equip you with the skills and connections necessary for success in the community sector.
| CHCDIV001 | Work with diverse people |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety |
| HLTWHS003 | Maintain work health and safety |
| CHCLEG003 | Manage legal and ethical compliance |
| CHCCDE028 | Work within organisation and government structures to enable community development outcomes |
| CHCPRP003 | Reflect on and improve own professional practice |
| CHCCSL002 | Apply specialist interpersonal and counselling interview skills |
| CHCCCS004 | Assess co-existing needs |
| CHCCCS019 | Recognise and respond to crisis situations |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence |
| CHCDEV004 | Confirm developmental status |
| CHCCSM016 | Undertake advanced assessments |
| CHCCSM009 | Facilitate goal-directed planning |
| CHCCCS007 | Develop and implement service programs |
| CHCPOL003 | Research and apply evidence to practice |
| CHCDEV005 | Analyse impacts of sociological factors on in community work and services |
| CHCMGT005 | Facilitate workplace debriefing and support processes |
| CHCCSM010 | Implement case management practice |
| CHCCSM012 | Coordinate complex case requirements |
| CHCCSM013 | Facilitate and review case management |
Students completing this qualification can further their studies and go on to do:
On completion, you’ll be qualified to work as or in a related role:
| Currently no funding available, please contact us for current fee options. |
To know more about the IHNA Fees & Charges, click here.
The Australian Government has approved IHNA’s offering of VET Student Loans for this course. This allows eligible students to defer their tuition fees until they are earning so they can focus on their studies without financial stress.
To learn more about eligibility and the application process, visit our VET Student Loans page or contact us via email (enquiry@ihna.edu.au) or phone (1800 22 52 83) for assistance.
We would like to inform you about a recent surge in cyber scams. Your security is of utmost importance to us, and we want to ensure that you stay safe from potential threats.
Scammers have been employing sophisticated tactics to deceive individuals and steal sensitive information. It’s essential to be vigilant and cautious when dealing with online communications and transactions.
For IHNA’s students, it’s good to know that IHNA’s bank account details are not shared through email. Instead, the information is accessible through the secure Student Hub under Student Invoice & Payment. This method ensures that only authorised users with secure login credentials can access and view the information.
Additionally, making payments through the IHNA website provides another secure option for transactions, ensuring that personal and financial details are handled in a safe and protected environment.
For any questions or concerns related to payments or account details, students should reach out to IHNA directly through official contact channels (accounts@ihna.edu.au) to ensure the highest level of security and privacy.
| Melbourne CBD |
Students will undertake 2 x 200-hour placements. These will not occur in the first semester of the course. Fieldwork placements will occur at the end of the 2nd and 3rd semesters of the course.
There are no formal entry requirements for this course; however, applicants should demonstrate ability to perform tasks as required by the industry.
In addition to these requirements, **International Students must provide evidence of:
Credit Transfer may be awarded for previous studies or prior experience through a process known as Recognition of Prior Learning (RPL). Credit Transfer applies to learners who have completed units at another provider that are equivalent to those for which they plan to enrol. RPL can also be granted for skills or knowledge acquired through employment, professional development, or life experiences. Each application will be assessed in accordance with IHNA’s Credit Transfer and RPL policies and procedure.
Call us on 1800 22 52 83 for any questions regarding your application.
I wanted to take a moment to express my sincere gratitude for your invaluable support and guidance throughout the Diploma of Community Services.Our educator, Sara’s, dedication to helping me succeed has truly made a difference, and I am incredibly grateful for all that you have done.Sara’s professionalism, expertise, and genuine care for the students have been evident from the very beginning. Her ability to explain complex concepts in a clear and understandable manner has been instrumental in my learning journey. Thank you once again for everything.
I learned many things during my course . i am very glad i had choose to studying in IHNA , this course is very interesting In community services ..I am very glad I had to choose this studying in IHNA . i found really interesting course in community services . i got more knowledge and learn more interesting things from this course . some time this course too hard for me and give me some challenge but that are very interesting i were facing and sort out the challenging during this course i knew to different – different people’s culture and their life style it was very interesting i learn how to communicate with client and manage case plan etc the staff in school were so helpful they all the time help me and solve my problem . in the other hand my trainer is also help to every student and sort out the problem .my tracey is very helpful lady she always available and help to everyone . she gave us helpful knowledge and teach us more interesting things regarding my course. her teaching way is very interesting . and IHNA administration is also cooperative and helpful. i like studying in IHNA it was a very good experience to apply my skills and knowledge which i had got and learned from IHNA.
Have always been passionate in providing care to vulnerable community having been working in the industry for over 5 years but I always felt I need to upskill. Luckly IHNA was offering online course, having heard of their reputable training was so happy to enroll with them.During the course I got extraordinary support from educators especially with online and simulated based assessments. Educator Roohi was always available to assist students. For example, they offered one-on-one appointments for any extra support with theory and on one flexibility. Online assessments were great in the sense that they helped me develop my knowledge in Client assessment through researching and improved my communication skills.IHNA classes are Multicultural oriented and very inclusive which was great benefit for me and my learnings. Great experience. Am so grateful, for all the resources and knowledge I have been impacted with and is enabling to be more professional at work and with great interpersonal skills.IHNA has inspired me and given me the drive to pursue further education.
It’s amazing experience to study with IHNA. My experience with online learning was so good. And not the last I want to add it was my good luck that we had a great teacher named Sara Reddy And Roohi Haq who taught me Diploma of mental health and Diploma of community service (Case management).I have no words how to describe Sara and Roohi as they both are much more than my words can say in this testimonial. They are not only a good teacher and mentor, but also a great person, a great human being who is not only teaching the right subject (Mental Health and case management which they are passionate about it but also making a difference in the lives of people who are around her. Thanks Sara and Roohi an amazing personality, I am so proud that I am your student and IHNA Institute give me an opportunity to know both of you as a person. I have no words how to thank you. Both of you will be always an important person in my life. You are always there when I need it. Thank you so much Sara Reddy😊 Roohi Haq😊
I love studying at IHNA because of their caring and understanding nature. They really want their students to pass and succeed in life by providing assistance where needed. They consider any circumstance and difficulty that a student is going through and provide a strategy of how to go around your circumstance and manage to be up to date even if it means one on one assistance from your lectures. I received so much help from Tracey my lecture and I am grateful. If you are thinking of studying, join IHNA, they are the best.
I found really interesting to study in community services. In this course we had learned all the knowledge about how to communicate with clients and how to manage the case plan etc. It was so challenging but also so interesting to study like this. I am so glad I had choose studying in IHNA. The staffs in school were so helpful, they had arranged work-placement for me efficiently. It was a very good experience to apply all my knowledge which I had learn from IHNA.
I started studying at IHNA in March 2020. I started my Cert IV in Ageing Support, unfortunately my class mates and I were only able to attend the campus for 2months, then Melbourne went into lockdown and the classes were done online through Microsoft teams. I was a bit concerned about this change at first (from face to face to online classes), but luckily my trainer was very supportive, finding various ways to make the online classes as interesting as possible, she also provided a lot a support, not only knowledge base support but also emotional support due to the difficult times we were all going through (lockdown, isolation, etc.) I managed to complete my Cert IV, did my placement and fortunately got a job in an Aged Care Facility. I then decided to pursue further studies with IHNA. I am now completing a Diploma in Community Services (Case Management). The Diploma is also conducted online. My current trainer is also very supportive and helpful. She finds the best ways to make the class interesting. Providing us with a lot of additional readings and sometimes videos related to our modules. Our trainer also provides us with a lot of flexibility. The trainers support us a lot, they help us on our assessments and we feel welcomed to ask questions. IHNA helped me in developing new skills, and learn new things about myself that I did not know before. My first course at IHNA, Cert IV in Ageing Support, offered me the opportunity to work in an Aged Care Facility. During my first day of work at this aged care facility, my colleagues were very impressed by the knowledge that I already had about how to provide care. One of the modules that really touched me in my Cert IV Ageing Support was the one about Dementia. I work with people with dementia at work, and what I learned during my course is really helpful to me in knowing what to expect, how to react, what to do, how to help someone leaving with dementia. The course I am currently enrolled in, Diploma of Community Services, helped me in better understanding others, how to work as a team more efficiently, the importance of cultural diversity, how to plan a project, etc. All the modules are in some ways related to my current job situation which is also very helpful. I still have some months left before finishing my Diploma so I know that I am going to learn more. In overall, I am very pleased to be a student at IHNA and would absolutely recommend it to people seeking further studies. Tracey is a very good teacher. She is always available whenever we need extra support. We can see her passion and dedication about her job through her teaching skills. I am really satisfied with my trainer this year.
My experience studying Diploma of Community Services (Case Management) at IHNA has been amazing. As I had no previous experience in Community Service, the structure of the course was easy for me to follow and build on my knowledge. The online aspect of the class also helps with a good work-study-life balance, since this is especially important to me as an international student. I can study in the comfort of my own house, while reaping the full benefits of a classroom with collaborative and dynamic discussions. You can access all information, videos, references and assessments easily on the Student Hub. The units in the course were useful and informative. There is assessments and group work relevant to the real workplace. We learn not only theory but also practical knowledge that be utilized in the industry. Units such as Diversity teach us a lot about how to be inclusive and open, and how to communicate with people from different walks of life. While units such as Work Health and Safety teach us regulations and polices. Personally, the focus on diversity and differing values and beliefs and how we can navigate our work as community service workers based on empathizing with this was one of the key skills I learnt. In addition, I have learnt a great deal about Australian law, regulations and policies. It was also all encompassing and I feel like we did not miss out on any skill or knowledge. Work placement is another great part of this Diploma. Through our work placement, we get real life work experience that may even lead to paid jobs in the industry. IHNA and our student placement officers organizes our placement, so we do not need to worry about finding one. This is especially helpful if you are new to community service, or if you are struggling to find a placement. This can give you a head start in the industry. My placement in disability was a great experience and without it I would not have learnt so many skills. My trainer, Tracey Carli, is also extremely helpful and understanding to us. She gets us through assessments and units with focus on our understanding and knowledge. She has always been there to answer our questions, even in after work hours. This has further added so much value to my education here since we have a teacher who actually cares about us. My overall experience with IHNA and my trainer and classmates has been positive and added to my growth professionally.
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