HLT57715 – Diploma of Practice Management

The Diploma of Practice Management prepares individuals to manage and lead operations in health practices such as medical clinics, dental offices, and allied health centres. This course covers essential skills in managing finances,human resources, patient care, and ensuring compliance with healthcare regulations. Graduates are equipped to take on roles such as Practice Manager, overseeing daily operations and ensuring high service delivery standards in healthcare settings.

• Reputation for Excellence:

  IHNA is a leading provider of healthcare education, known for its strong emphasis on high-quality training and practical, industry- relevant skills. It is recognised for delivering competency-based learning aligned with the latest healthcare trends

• State-of-the-Art Facilities:

  IHNA’s campuses are equipped with cutting-edge simulation labs and modern training facilities, providing students with hands-on experience in environments that mirror real healthcare settings. These facilities enhance the learning experience by fostering practical skills in a controlled and supportive environment

• Flexible Learning Options:

  With blended delivery modes, IHNA allows students to balance their studies with personal and professional commitments. The combination of online learning and hands-on practical training helps to ensure students can learn at their own pace

• Comprehensive Student Support:

  IHNA offers dedicated student support services, including 24/7 access to online resources, personalised guidance, and career support, helping students to navigate their academic journey and transition smoothly into the workforce

• Industry Connections:

  IHNA’s strong ties with industry leaders provide students with networking opportunities and exposure to real-world healthcare environments, enhancing job readiness upon graduation

15 units are required for the award for this qualification including:

• 10 core units
• 5 elective units

Unit Code	Unit Title
CHCDIV001	Work with diverse people
HLTWHS004	Manage work health and safety
HLTADM004	Manage health billing and accounting system
BSBWOR502	Lead and manage team effectiveness
HLTINF007	Implement and monitor infection prevention control policies and procedures
BSBMED301	Interpret and apply medical terminology appropriately
CHCPRP003	Reflect on and improve own professional practice
CHCLEG003	Manage legal and ethical compliance
BSBRSK501	Manage risk
BSBCUS501	Manage quality customer service
BSBADM502	Manage meetings
BSBMGT516	Facilitate continuous improvement
BSBFIM501	Manage budgets and financial plans
BSBMGT502	Manage people performance
BSBINM501	Manage an information or knowledge management system

After the successful completion of the program the candidates may gain employment as Practice Managers in such settings as Medical Centre’s, Dental Clinics, Chiropractic Clinics, Podiatry Clinics, Kindergartens, Maternal Health Care Centre’s, and other community Health Care settings. Occupational titles may include:

• Practice Manager
• Business Manager
• Program Manager
• Service Manager

Melbourne Campus

Perth Campus

Sydney Campus

Brisbane Campus

Campus Tour Video

• Perth
• Sydney
• Heidelberg
• Melbourne CBD
• Brisbane

Blended Delivery

The amount of training that will be provided as a base line includes:

• 574 hours of theory and lecture delivery
• 112 hours of other supervised instruction (SBA)
• 174 hours of structured unsupervised learning (structured interactive learning)
• 16 hours of work placement

This provides a total of 876 hours in total 52 weeks with 36 weeks of course delivery and 16 weeks of holiday period. Students will do minimum of 10 hours of self-paced training in each week. So, volume of training will be 1236 hours for this course. Overall, students have a duration of 52 weeks to complete the qualification. Extensions are available to students who have been progressing but unable to complete within the set duration. Students should apply formally, in writing, to their facilitator for an extension. 20 hours per week will be delivered through synchronised Online learning which includes on- campus simulation based training and Professional experience placement. Besides the above structured learning, students are advised that they will be required to do approximate 10 hours per week of unstructured learning.

Professional Experience Placement (PEP) is an essential component of some of the units of this course. Students will complete the 16 hours of placement (PEP) upon completing theory and simulation-based assessments (SBA) of the corresponding units. During the PEP, students will apply the required essential knowledge and skills to demonstrate competency for two units of this course.

Each student will work with a workplace supervisor during the PEP.

An IHNA trainer and assessor will monitor the student’s progress during practical placement. Students may arrange PEP by themselves, if preferred, as agreed with and in consultation with, the course coordinator.

Note: Where a student breaches the PEP requirements as stated in the Entry Requirements, they could be excluded from their PEP. IHNA will not be responsible for any such exclusion.

There are no pre-requisites or any other training package entry requirements for this course. IHNA has in place admission criteria for courses in its scope as required by its ‘Application and Enrolment Procedure for VET Courses’ to ensure that candidates meet industry requirements.

IHNA Admission requirements

• Successful completion of the Australian Year 12 or equivalent*
• 18 years of age and above at the time of commencement of the course
• Successful completion of the language, literary and numeracy (LLN) test and demonstration of competence level as exit level 3 in the Australian Core Skills Framework (ACSF)
• Mature age students (22+) will also be considered without the minimum education requirements. Each case will be reviewed individually to ascertain the capacity of the student to meet course. requirements

^*Students are required to meet the Department of Home Affairs English language requirements for student visa applications, which may differ from the above course entry requirements

Language, Literacy, Numeracy and Digital (LLND)

All IHNA students must complete the Language, Literacy, Numeracy, and Digital (LLND) assessment to ensure that students meet the necessary requirements for successfully undertaking the course. IHNA administers the LLND test to evaluate each student’s suitability.

Digital literacy

• Should possess basic computer skills covering the most common usages of a computer, including managing computer files, word processing, using spreadsheets and databases; creating presentations; finding information and communicating using computers; and being aware of social and ethical implications of Internet use.
• Students should be in possession of their own laptops to facilitate the training and assessment.

Professional Experience Placement (PEP) requirements

• A National Police Clearance or Australian Federal Police (AFP) Clearance certificate
• Immunisation is required prior to undertaking ‘Professional Experience Placement’(PEP) in healthcare facilities
• Please declare in your application if you have a disability, disorder, or if you’re on any medication that’ll require reasonable adjustments to fulfil these requirements.
• Working with Children Check: Student may have the opportunity to work with patients under the age of 18. However, before Student can be allowed contact with these minors Student needs to obtain a Working with Children (WWC) Check

Our approach is to collect evidence on whether the student can perform to the standards of the workplace. This is based on the relevant unit of competency, and you’ll find these tools being used:

• Theory Assessments (TA)
• Knowledge Based Assessments (KBA)
• Simulation Based Assessments (SBA)
• Professional Experience Placement (PEP)

With RPL we assess your competency based on formal, non-formal, informal learning or direct work experience based on the required skills of the course.

We use CT where you’ve completed units of study at another TAFE College or Registered Training Organisation that meet the requirements of another course. We grant credit according to the Certification, Issuing, and Recognition of Qualifications and Statements of Attainment. Assessing a CT is free.

If you’re eligible for RPL or CT you may be able to complete the course in a shorter duration with reduction to total course fees. Check your eligibility with us.

What is a L – Portfolio?

L – Portfolio is a collection of work, skills and interests (evidence) in an electronic format that showcases learning and experience over time.

When you think about your L-Portfolio and the types of evidence that it contains, it is important to think carefully about its purpose and intended audience.

Your L-Portfolio may contain all or some of the following:

• Files of various formats (text, pictures, video, etc.)
• Evidence related to courses taken, programs of study, etc.
• Writing samples (which might include several drafts to show development and improvement)
• Projects prepared for class or extracurricular activities
• Evidence of creativity and performance
• Evidence of extracurricular or co-curricular activities, including examples of leadership
• Evaluations, analysis and recommendations

Uses of L-Portfolio

Recognition of Prior Learning application:

Our RPL tool is in the form of an L-Portfolio, and allows students to put on record all their life experiences, interests and skills. Not only will their academic achievement be listed out, but also any life experiences that could potentially be taken into account for extra credit as Recognition of Prior Learning. For instance, an individual who has taken care of his or her bedridden parent has already gained valuable caregiver experience, which could be chalked up against practical expertise and added to their resume.

This L-Portfolio could be sent to employers when applying for work, to universities while applying for extra credits through RPL, or in any other ways to market their expertise.

Showcase/Professional L Portfolios

These L-Portfolios are used as a way to demonstrate (showcase) the highlights of a student’s academic and professional career.

Learning Portfolios

These portfolios are typically created by a student as part of a course as a way to demonstrate learning and the learning process. These portfolios are often shared with other students to elicit peer feedback. Learning portfolios support the idea of formative feedback as an essential part of the learning process.

1. Application: Submit your online application by clicking “Enrol Now” on the top right corner of the course page.
2. Interview: Once you’ve met IHNA’s eligibility criteria you will be contacted for an interview with an admissions consultant
3. Offer Letter: If you’re successful with the interview you will be offered a place for the course as per the availability of each intake.
4. Enrolment Fee: After signing the offer acceptance an invoice will be issued for the course. You may be eligible for government funding, so please call our team to know more.
5. Confirmation of Admission: We will issue a conformation of admission once the enrolment fee has been received.

Call us on 1800 22 52 83 for any questions regarding your application.