Community services work is all about supporting people, families and communities through real-life challenges — and doing it in a way that’s person-centred, ethical, and grounded in practice.
CHC52025 – Diploma of Community Services (Case Management) reflects the role of community service workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.
At this level, you develop specialised community services skills and may work autonomously within your scope of work under broad direction, supporting people to make changes in their lives to improve personal and social wellbeing. The role may also include case management and program coordination responsibilities.
- Qualification: CHC52025 – Diploma of Community Services (Case Management), AQF Level 5
- Duration: 78 weeks full-time (or part-time equivalent)
- Packaging: 20 units total — 12 core + 8 electives (including Case Management electives and Responding to Family Violence elective group requirement)
- Professional Experience Placement (PEP): IHNA includes a 160-hour Professional Experience Placement (PEP) in community services settings.
Choose Online Theory Classes
On-Campus Simulation Workshops
Professional Experience Placement
- Job-relevant learning design: Training is built around interactive methods like case studies, problem-solving, collaborative activities and industry-relevant scenarios to connect theory to practice.
- Simulation-based learning: Students develop job-ready skills in structured simulated environments that reflect workplace tools, processes and interactions.
- Trainer support + LMS learning: Learners receive trainer guidance (group + one-on-one support), plus structured self-study through the LMS (materials, discussions, quizzes, videos, practice guides).
- PEP organised by IHNA: IHNA organises the professional experience placement and verifies host facility suitability through a structured evaluation process.
- Student support services: LLN support, digital literacy support, wellbeing support, reasonable adjustments, and IT support are available to help students stay on track.
- Multiple campus delivery locations: Melbourne CBD, Parramatta, Perth, and Brisbane.
Semester 1
| CHCDIV001 | Work with diverse people |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety |
| CHCLEG003 | Manage legal and ethical compliance |
| CHCCCS004 | Assess co-existing needs |
| CHCCCS019 | Recognise and respond to crisis situations |
| CHCCDE028 | Work within organisation and government structures to enable community development outcomes |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence |
Semester 2
| HLTWHS003 | Maintain work health and safety |
| CHCPRP003 | Reflect on and improve own professional practice |
| CHCDEV004 | Confirm developmental status |
| CHCCSM016 | Undertake advanced assessments |
| CHCCSM009 | Facilitate goal-directed planning |
| CHCCCS007 | Develop and implement service programs |
Semester 3
| CHCCSL002 | Apply specialist interpersonal and counselling interview skills |
| CHCDEV005 | Analyse impacts of sociological factors on people in community work and services |
| CHCPOL003 | Research and apply evidence to practice |
| CHCMGT005 | Facilitate workplace debriefing and support processes |
| CHCCSM010 | Implement case management practice |
| CHCCSM012 | Coordinate complex case requirements |
| CHCCSM013 | Facilitate and review case management |
Pathways into the qualification:
There is no specific entry requirement to enrol (students still complete IHNA admissions + PTR suitability checks).
Pathways from the qualification:
- CHC62015 Advanced Diploma of Community Sector Management
- HLT54121 Diploma of Nursing
- Bachelor of Social Work
Note: IHNA may not offer some qualifications listed in possible pathways.
On completion, you’ll be qualified to work as or in a related role:
- Community Service Worker
- Child Protection Worker
- Family Service Worker
- Community Development Worker
- Social Housing Coordinator
- Community Service Case Manager
- Mental Health Worker
- Case Support Worker / Manager
- Community Group Facilitator
Total tuition cost for CHC52025 – Diploma of Community Services (Case Management) is AUD $18,000 for international students.
*Speak to our team to know about current scholarships.
To know more about the IHNA Fees & Charges, click here.
Campus Tour Video
Students are required to attend 20 contact hours per week physically at the campus and professional experience placements.
- IHNA includes a 160-hour Professional Experience Placement (PEP) in Community Services settings, scheduled after completion of theory and simulation-based assessments, so students can apply skills in real workplace practice.
- PEP is organised by IHNA, and students are assessed for readiness prior to placement commencement.
- Workplace-based demonstration applies to specific units.
- Before placement, students must sign the tripartite agreement and obtain:
- National Police Clearance / AFP Clearance
- Valid Working with Children Check (WWCC)
- Required immunisation
- Assessment oversight during PEP: IHNA assessors conduct at least two scheduled workplace visits per placement block (or online alternatives where required) and complete weekly discussions with the workplace supervisor to monitor progress.
Want to know more about IHNA’s clinical and industry partners? Click here
No formal entry requirements (course suitability checked via PTR).
IHNA Admission Requirements
- Completion of Australian Year 12 (or equivalent)
- 18 years and above at course commencement
- Successful completion of LLND test showing ACSF exit level 3, working at level 4
English language requirements (for student visa applications):
- IELTS 6.0 overall (General or Academic) or equivalent, OR
- IELTS 5.5 (or equivalent) + at least 10 weeks ELICOS, OR
- IELTS 5.0 (or equivalent) + at least 20 weeks ELICOS, OR
- Successful completion of a General English course (Advanced level)
- Exemptions may apply based on prior English-medium study/qualifications
Credit Transfer may be awarded for previous studies or prior experience through a process known as Recognition of Prior Learning (RPL). Credit Transfer applies to learners who have completed units at another provider that are equivalent to those for which they plan to enrol. RPL can also be granted for skills or knowledge acquired through employment, professional development, or life experiences. Each application will be assessed in accordance with IHNA’s Credit Transfer and RPL policies and procedure.
- Application: Submit your online application by clicking “Enrol Now” on the top right corner of the course page.
- Interview: Once you’ve met IHNA’s eligibility criteria you will be contacted for an interview with an admissions consultant
- Offer Letter: If you’re successful with the interview you will be offered a place for the course as per the availability of each intake.
- Enrolment Fee: After signing the offer acceptance an invoice will be issued for the course. You may be eligible for government funding, so please call our team to know more.
- Confirmation of Admission: We will issue a conformation of admission once the enrolment fee has been received.
Call us on 1800 22 52 83 for any questions regarding your application.
- Qualification: CHC52025 – Diploma of Community Services (Case Management), AQF Level 5
- Duration: 78 weeks full-time (or part-time equivalent)
- Packaging: 20 units total — 12 core + 8 electives (including Case Management electives and Responding to Family Violence elective group requirement)
- Professional Experience Placement (PEP): IHNA includes a 160-hour Professional Experience Placement (PEP) in community services settings.
Choose Online Theory Classes
On-Campus Simulation Workshops
Professional Experience Placement
- Job-relevant learning design: Training is built around interactive methods like case studies, problem-solving, collaborative activities and industry-relevant scenarios to connect theory to practice.
- Simulation-based learning: Students develop job-ready skills in structured simulated environments that reflect workplace tools, processes and interactions.
- Trainer support + LMS learning: Learners receive trainer guidance (group + one-on-one support), plus structured self-study through the LMS (materials, discussions, quizzes, videos, practice guides).
- PEP organised by IHNA: IHNA organises the professional experience placement and verifies host facility suitability through a structured evaluation process.
- Student support services: LLN support, digital literacy support, wellbeing support, reasonable adjustments, and IT support are available to help students stay on track.
- Multiple campus delivery locations: Melbourne CBD, Parramatta, Perth, and Brisbane.
Semester 1
| CHCDIV001 | Work with diverse people |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety |
| CHCLEG003 | Manage legal and ethical compliance |
| CHCCCS004 | Assess co-existing needs |
| CHCCCS019 | Recognise and respond to crisis situations |
| CHCCDE028 | Work within organisation and government structures to enable community development outcomes |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence |
Semester 2
| HLTWHS003 | Maintain work health and safety |
| CHCPRP003 | Reflect on and improve own professional practice |
| CHCDEV004 | Confirm developmental status |
| CHCCSM016 | Undertake advanced assessments |
| CHCCSM009 | Facilitate goal-directed planning |
| CHCCCS007 | Develop and implement service programs |
Semester 3
| CHCCSL002 | Apply specialist interpersonal and counselling interview skills |
| CHCDEV005 | Analyse impacts of sociological factors on people in community work and services |
| CHCPOL003 | Research and apply evidence to practice |
| CHCMGT005 | Facilitate workplace debriefing and support processes |
| CHCCSM010 | Implement case management practice |
| CHCCSM012 | Coordinate complex case requirements |
| CHCCSM013 | Facilitate and review case management |
Pathways into the qualification:
There is no specific entry requirement to enrol (students still complete IHNA admissions + PTR suitability checks).
Pathways from the qualification:
- CHC62015 Advanced Diploma of Community Sector Management
- HLT54121 Diploma of Nursing
- Bachelor of Social Work
Note: IHNA may not offer some qualifications listed in possible pathways.
On completion, you’ll be qualified to work as or in a related role:
- Community Service Worker
- Child Protection Worker
- Family Service Worker
- Community Development Worker
- Social Housing Coordinator
- Community Service Case Manager
- Mental Health Worker
- Case Support Worker / Manager
- Community Group Facilitator
Total tuition cost for CHC52025 – Diploma of Community Services (Case Management) is AUD $18,000 for international students.
*Speak to our team to know about current scholarships.
To know more about the IHNA Fees & Charges, click here.
Students are required to attend 20 contact hours per week physically at the campus and professional experience placements.
- IHNA includes a 160-hour Professional Experience Placement (PEP) in Community Services settings, scheduled after completion of theory and simulation-based assessments, so students can apply skills in real workplace practice.
- PEP is organised by IHNA, and students are assessed for readiness prior to placement commencement.
- Workplace-based demonstration applies to specific units.
- Before placement, students must sign the tripartite agreement and
obtain:
- National Police Clearance / AFP Clearance
- Valid Working with Children Check (WWCC)
- Required immunisation
- Assessment oversight during PEP: IHNA assessors conduct at least two scheduled workplace visits per placement block (or online alternatives where required) and complete weekly discussions with the workplace supervisor to monitor progress.
Want to know more about IHNA’s clinical and industry partners? Click here
No formal entry requirements (course suitability checked via PTR).
IHNA Admission Requirements
- Completion of Australian Year 12 (or equivalent)
- 18 years and above at course commencement
- Successful completion of LLND test showing ACSF exit level 3, working at level 4
English language requirements (for student visa applications):
- IELTS 6.0 overall (General or Academic) or equivalent, OR
- IELTS 5.5 (or equivalent) + at least 10 weeks ELICOS, OR
- IELTS 5.0 (or equivalent) + at least 20 weeks ELICOS, OR
- Successful completion of a General English course (Advanced level)
- Exemptions may apply based on prior English-medium study/qualifications
Credit Transfer may be awarded for previous studies or prior experience through a process known as Recognition of Prior Learning (RPL). Credit Transfer applies to learners who have completed units at another provider that are equivalent to those for which they plan to enrol. RPL can also be granted for skills or knowledge acquired through employment, professional development, or life experiences. Each application will be assessed in accordance with IHNA’s Credit Transfer and RPL policies and procedure.
- Application: Submit your online application by clicking “Enrol Now” on the top right corner of the course page.
- Pre Training Review: Once you’ve met IHNA’s eligibility criteria you will be contacted for an interview with an admissions consultant.
- Offer Letter: If you’re successful with the interview you will be offered a place for the course as per the availability of each intake.
- Enrolment Fee: After signing the offer acceptance an invoice will be issued for the course.
- Confirmation of Admission: We will issue a confirmation of admission once the enrolment fee has been received.
Call us on 1800 22 52 83 for any questions regarding your application.